Retail World Editor

‘Poor online experiences’ damaging Aussie retail

Poor customer carting and checkout experiences are deterring Aussie shoppers from using mobile phones to complete their purchases, says Bazaarvoice. It says its new research shows a clear need for Australian retailers to improve their mobile shopping capability through: Authentic content Better “discoverability” (eg, through search engines) Easier paths to …

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Aldi vs Transport Workers Union: the battle begins

Aldi has begun legal proceedings against the Transport Workers Union (TWU) that involve both worker safety and freedom of speech. The federal court case is now underway. The TWU says it “could have far-reaching consequences for anyone who wants to protest against poor workplace safety, environmental or rights abuses”. Background …

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Robots R Us – Aussie workers don’t fear automation

Far from being worried, Australian ‘knowledge workers’ are ready to adapt to and embrace automation, according to a new report. The report, ‘Automate or Stagnate: The Impact of Intelligent Automation on the Future of Work’, comes from software company Blue Prism. It draws on research derived from nearly 5,000 respondents …

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Think inside the box with Roses on Mother’s Day

Cadbury Roses is collaborating with Australian illustrator Megan Hess to design a special gift pack in time for Mother’s Day. It’s the first time the two have ever worked together, Cadbury says. Cadbury describes Megan Hess as “an international fashion artist who works with some of the most prestigious fashion …

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Want to stay employable? Then keep ‘upskilling’, urges Hays

Global recruitment firm Hays has urged Australians to keep “upskilling” to stay employable during the “fourth industrial revolution”. This is the name given to the current era of runaway automation and artificial intelligence in the workplace. Hays says updating digital skills will be crucial if workers are going to weather …

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Sustainable packaging has hit global ‘tipping point’

Awareness of the environmental toll of plastic pollution is accelerating the drive towards sustainable packaging worldwide, says a report. According to Innova Market Insights’ ‘Top Ten Packaging Trends for 2019’, plastic packaging reached a “tipping point” in 2018. The report says it’s the result of such measures as widespread bans …

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Disruption Podcast: James Lane, ‘Master of Change’

Superior Sales Consulting’s Disruption Podcast series shares the stories behind some of the biggest disruptors in FMCG. Retail World has compiled highlights from Episode 2, ‘Master of Change’, which interviews former Coca Cola Amatil sales director James Lane (right). Please give us a small snapshot of where you grew up, …

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Coles and Woolies release third-quarter results

Each of the ‘big two’, Coles and Woolworths, reported third-quarter growth in supermarket sales, according to their latest results. Coles says it delivered a “solid outcome”, while also enjoying growth in Coles Online of 27 per cent. Woolworths hailed its own “sales momentum” and, like Coles, clocked up impressive growth …

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IRI appoints new managing director for Asia Pacific

IRI has announced the appointment of Paul Hinds to the role of managing director for the Asia Pacific region. Mr Hinds is a “highly experienced and accomplished global IRI executive”, according to IRI. He will be based in the Sydney office. IRI describes itself as a “big data and technology …

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