Business News

Transform the customer experience in six steps

Customer expectations of service and experience are getting higher all the time. How can businesses keep up? Organisations are beginning to understand the crucial importance of delivering exceptional customer experiences, says the company. So they need to understand how the business can transform the customer experience in a realistic, measurable …

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How you can avoid fake invoice scams

Cybercriminals are targeting businesses with a new scam that uses fake invoices to trick the business into paying money. Because the invoices look convincing and arrive from a legitimate-looking email address, busy finance teams can struggle to distinguish them. Worryingly, this type of scam is on the rise. According to …

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Victorian businesses prepare to ban the bag

New legislation was introduced to the Victorian state parliament this week which will ban all lightweight plastic shopping bags with a thickness of 35 microns or less. This includes bags made from degradable, biodegradable and compostable plastic. The new law will apply to all retailers and suppliers – regardless of …

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Not so magnificent seven: why Aussie businesses fail

Global risk-management provider SAI Global has revealed the most common reasons Aussie businesses come up short. Principal Advisor in Business Improvement at SAI Global David Smith carries out training and certification for organisations seeking to meet the ISO 9001 Standard for quality management systems. He said: “Organisations that use our …

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Green plastic that fertilises too

What do you get if you put the chemistry, agriculture and business expertise of some graduate students together: a zero waste, biodegradable and completely environmentally friendly solution to packaging that also fertilises soil. Carapac was born out of the University of Sydney’s ‘Inventing the Future’ program, which calls on highly …

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Safe haven for collective negotiation on the cards

The Australian Competition and Consumer Commission is proposing to implement a class exemption that would allow franchisees and fuel retailers to collectively negotiate with their franchisor or fuel wholesalers. The ACCC is trying to gain support for this exemption that would also enable small businesses to collectively negotiate with their …

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Woolworths to trial new 2D barcodes to cut food waste

Woolworths will become the first Australian supermarket to trial data-embedded (or 2D) barcodes from August. The supermarket says the new barcodes could reduce the millions of tonnes of food waste in Australia each year and eliminate the risk of customers buying expired products. They could also be useful in the …

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Disruption Podcast: Caroline Waite, ‘Discovery Driven’

Superior Sales Consulting’s Disruption Podcast series shares the stories behind some of the biggest disruptors in FMCG. Retail World has compiled highlights from Episode 6, ‘Discovery Driven’, which interviews Frucor Suntory Sales Director Caroline Waite (right). Could you give a quick snapshot of where you grew up, live now and …

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Ombudsman welcomes faster payments to Qld SMEs

Ombudsman Kate Carnell has welcomed the Queensland government’s commitment to faster payment terms for small businesses. Ms Carnell has also urged other states and territories to follow suit, after expressing disappointment that it took so long. “A reduction in invoice payment times from 30 days to 20 days is to …

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