Business News

Silverbean opens in Sydney

Silverbean

Silverbean, one of the largest independent European partnership marketing agencies, has now opened its first international office in Sydney. For over 17 years Silverbean has assisted brands achieve growth across Europe and globally from its headquarters in Newcastle, England. According to Annabel Gray, Associate Director of Silverbean in Australia, the …

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Flybuys top-ranked Australian loyalty program

The annual Australian customer loyalty program research study, For Love or Money, has revealed that flybuys has continued its run as Australia’s top-ranked loyalty program – six times running. The report stated that more flybuys members rated flybuys as ‘doing a very good job’ than members of any other loyalty …

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Complaint claim justice for small business

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell has encouraged small businesses impacted by financial misconduct as far back as January 1, 2008, to lodge a complaint with the Australian Financial Complaints Authority (AFCA). It has been said that previously the AFCA has only taken back complaints going …

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CEBIT Australia: 100 industry leaders help shape new-look event

CEBIT Australia launched the first section of its 2019 program. The focus of the program – key digital transformation issues that businesses are facing as they seek to innovate and grow. What’s said to be Asia-Pacific’s largest business technology conference and exhibition, the event will be held October 29-31 at …

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Woolworths partners with Spoon Guru

Woolworths has formed a partnership with UK-based food tech start-up Spoon Guru. The start-up’s artificial intelligence (AI) patented software enables online retailers to assist consumers navigate foods available according to their preferences, health objectives and lifestyle choices via machine learning, nutritional and labelling information. International partners  In addition to Woolworths, …

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Transform the customer experience in six steps

Customer expectations of service and experience are getting higher all the time. How can businesses keep up? Organisations are beginning to understand the crucial importance of delivering exceptional customer experiences, says the company. So they need to understand how the business can transform the customer experience in a realistic, measurable …

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How you can avoid fake invoice scams

Cybercriminals are targeting businesses with a new scam that uses fake invoices to trick the business into paying money. Because the invoices look convincing and arrive from a legitimate-looking email address, busy finance teams can struggle to distinguish them. Worryingly, this type of scam is on the rise. According to …

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Victorian businesses prepare to ban the bag

New legislation was introduced to the Victorian state parliament this week which will ban all lightweight plastic shopping bags with a thickness of 35 microns or less. This includes bags made from degradable, biodegradable and compostable plastic. The new law will apply to all retailers and suppliers – regardless of …

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Not so magnificent seven: why Aussie businesses fail

Global risk-management provider SAI Global has revealed the most common reasons Aussie businesses come up short. Principal Advisor in Business Improvement at SAI Global David Smith carries out training and certification for organisations seeking to meet the ISO 9001 Standard for quality management systems. He said: “Organisations that use our …

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