News

Fulfilment by Amazon launches for Australia retailers

Registered sellers on Amazon’s Australian Marketplace are now able to access Fulfilment by Amazon (FBA) – a service that will pick, pack and ship products on behalf of retailers. This service will save retailers time and money, as they can simply send any products they wish to ship directly to …

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Industry figures welcome new Deputy PM

Following Barnaby Joyce’s controversy-riddled resignation, Australian retailers and industry bodies have welcomed Michael McCormack as new leader of the National Party of Australia and Deputy Prime Minister. Australian Small Business and Family Enterprise Ombudsman Kate Carnell congratulated the Deputy PM on his appointment. “Michael McCormack was a diligent and committed …

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Foodland awarded supermarket of the year

South Australian independent supermarket Foodland has been awarded Roy Morgan’s supermarket of the year 2017. This is the third time in five years Foodland has won the award, having the most satisfied supermarket customers in the country. Leading independent research agency Roy Morgan conducts the yearly research for the awards, …

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Coles named top grocery retail Facebook page of 2017

According to Online Circle Digital’s 2017 Facebook Performance Report, Coles is leading the category in number of fans, average engagement and share of voice. The report shows that Coles holds the largest share of voice in the retail (grocery) category with 24.7 per cent, closely followed by Woolworths (23.97 per …

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Government steps up fight against illicit tobacco

The first of two bills aimed at closing down the illicit-tobacco market was introduced into parliament last week. The bill will see maximum penalties for excise offences increase to 10 years’ imprisonment and the potential for heavy fines for convictions in relation to offences involving commercial quantities of illicit tobacco …

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The state of supermarkets and grocery industry

According to IBISWorld’s Supermarket and Grocery Stores industry report ‘Checkout Update Q1 2018,’ the $102 billion industry is expected to grow by 2.2 per cent in 2017-18, largely due to rising demand for premium food products, such as organic fruit and vegetables. This follows on from a 0.6 per cent …

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Coles invests in price and service

Coles Online achieved double-digit sales growth in the half year to December 31, 2017, with growth accelerating in the second quarter as further investments were made to improve the customer experience. According to parent company Wesfarmers’ half-year report, Coles opening its second dark store in Sydney’s Alexandria significantly improved fulfilment …

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Costco and Kmart battle for 2017 customer-satisfaction award

Costco and Kmart were locked in a tight battle for the 2017 Annual Roy Morgan Discount Department Store Customer Satisfaction Award, with Costco announced the winner this week. Both stores improved their customer satisfaction over the past year. However, Costco’s monthly victory in November 2017, with a customer-satisfaction rating of …

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