Thursday, July 25, 2024

Coles launches drone delivery service

Coles is offering drone delivery of more than 250 of its most popular grocery items.

Partnering with on-demand drone delivery service, Wing, Coles customers in Canberra will be the first to pilot this new technology with “delivery in minutes”. Most Wing deliveries are said to typically take about 10 minutes or less.

The pilot will offer a selected range of items, including bread, fresh produce, snacks, convenience meals, healthcare items, kitchen essentials and toilet paper. There’s no minimum spend and no delivery fee.

Customers “simply” order via the Wing app. Upon arrival, the drone hovers in the air and slowly lowers the package to the ground at the customer’s delivery location for a contactless delivery.

Coles Chief Executive eCommerce Ben Hassing says drone delivery is the next evolution in delivery technology and will support the retailer’s ambition to be Australia’s most sustainable supermarket by reducing the number of trucks on the road.

“We are passionate about finding innovative ways to help our customers to shop with us and we aim to deliver anytime, anywhere, anyhow shopping,” he says.

“By partnering with Wing, we’re able to offer our online customers another convenient option to purchase the Coles items they know and love and get them delivered straight to their door.”

Wing Australia General Manager Simon Rossi says the company is delighted to be teaming up with Coles to expand the retailer’s delivery options for customers.

“Whether you’ve run out of milk and eggs for breakfast, forgotten to pick up a loaf of bread for school lunches, or are just after a fresh grab-and-go snack, customers in our delivery service area in Canberra can now get those urgent items they need in a hurry, delivered by drone,” he says.

Wing operates 8am to 4.30pm on weekdays and Saturday, and 9am to 4pm on Sundays. Customers can place a delivery during this time via the Wing app.

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