Monday, October 14, 2024

Umall implements AI-powered robots

Asian grocery platform Umall claims to be the first online grocery retailer in Australia to introduce AI-powered robotic sorting technology.

This state-of-the-art automation system is now operational in Umall’s Sydney fulfillment centre.

“At Umall, our focus is on delivering the best possible service to customers who rely on us for their Asian grocery needs,” says a spokesperson.

“By implementing AI-powered robotic sorting, we’re not only optimising our internal processes but also enhancing customer experience with faster, more accurate deliveries.”

According to the retailer, key advantages of the new sorting system include:

  • Higher order accuracy. “Significantly” reducing errors in selecting specialised Asian grocery products.
  • Faster fulfillment. Enabling same-day delivery in select areas, “enhancing” customer satisfaction.
  • Improved stock management. Streamlining inventory control and preventing stockouts of sought-after Asian products.
  • Enhanced food safety. Minimising human contact with grocery items, ensuring “superior” hygiene standards.

“The implementation of AI robotics is a game-changer not just for Umall but for the entire online Asian grocery market in Australia,” says the spokesperson.

“This innovation allows us to cater to the rising demand for Asian groceries with greater speed and accuracy, all while expanding our product range and services to better serve our diverse customer base.”

Umall plans to extend this technology to additional fulfillment centres across Australia in the coming years.

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