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packages to individuals waiting in their vehicles or a specified pick-up location via a ‘drive-thru’ type model. Smart locks that power in-home and in-garage delivery. Delivery drivers might soon be able to leave parcels in the home, garage or other secure locations via smart locks. For this type of delivery, homeowners would be notified when the delivery driver has arrived, and would then provide permission for them to access the property to make the delivery. In-fridge delivery. Some are sceptical about this approach, but the method of delivery will become possible via smart locks and drivers with cameras, allowing the consignee to see what is happening throughout the delivery. Leave with a neighbour or ‘safe drop’. This method can be utilised in cases where a parcel is being delivered to the home, when the customer is out. In these instances, the customer can elect to have their parcel left with a neighbour or a pre-determined location that they deem is safe. UAVs (drones). Delivery providers are already utilising drones for specialist deliveries, although it will take time before this happens at scale. An expanding waste line Driving a different type of innovation in the supply chain sector is Castlegate James Australasia. Retail World interviewed Group CEO Steven Chaur to understand how it is taking waste (co-product) from food manufacturers, saving it from becoming landfill, and instead using it to create animal feed for farmers across Australia. “Our business is quite unique in that we are not a waste services company, but we’re very much a supplier driven business because of our role in supporting the food industry to solve food ‘waste’ problems in an environmentally sustainable way,” he said. “Then, on the other side, we’re also a food manufacturer and customer in our own right, manufacturing and selling product to livestock producers. “As a supply chain driven business, we support the large food and beverage manufacturing companies that operate 24 hours, seven days a week. From an environmental perspective, we’re helping to reduce landfill, taking all this good organic food material and repurposing it. Last year we repurposed over 700,000 tonnes of food products that could have gone to landfill, and demand for our service is growing. “A fundamental of our business model is the fact that often we need to be at our customers’ sites 24 hours, seven days a week logistically to pick and collect the product, because in many cases and particularly in some industries, production can cease if outfeed silos aren’t emptied in time. “Brewing is a classic example of this because if the spent brewer’s grains and yeast is not collected on time, they can’t produce the next brew. “There’s a lot of logistics involved, not only collecting the co-product from a supplier’s site, but because many of these products are perishable, we do operate on a just-in-time basis and we then have to do something with the co-product in real time before it spoils. TO PAGE 50 SUPPLY CHAIN & LOGISTICS Smart Media Product content made easy Ingredients and nutritional information How do customers view your brand online? Do they have all the information they need to pick your product? Smart Media’s Content Creation service provides you with everything your customer needs. Country of origin Marketing Messages CONTACT US NOW JUN, 2020 RETAIL WORLD 49