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CONTENTS 2 RETAIL WORLD MAY, 2020 Contents NEWS 7 Coles to build two new fulfilment centres. 8 Coles opens its most sustainable supermarket. 9 Woolworths Rewards app ensures ‘full value’. 9 Woolworths teams up with Bread & Butter Project. 9 Woolworths boosts delivery service with Uber. 10 Drakes replaces ageing IT system. 10 Foodland highlights ‘planet friendly’ products. 11 Shopping behaviour changes set to be permanent, Accenture. 11 COVID-19 creates added stress for small businesses, MYOB. 12 Ensuring brand trust after COVID-19, Qualtrics. OUR SUPPLIERS 14 Suppliers address the pandemic. EXCLUSIVE INTERVIEW 20 Doddle Asia Pacific CEO Justin Dery. WHAT’S NEW 22 Freshly picked launches from Vegeta, Doritos and Dairy Farmers. MARKETING NEWS 24 New brand activity from Fyna Foods, Hardys and Montague. FEATURES AND CATEGORY REVIEWS 26 Roadshow: South Australia. 40 How to deliver the (small)goods. 46 Household: keep clean and carry on. 52 Hot Beverages: cuppa reassurance a tonic in tough times. BUSINESS 58 Sales & Marketing: is everything stacked in your flavour? 65 Retail 2020: find, delight and keep your brand advocates, Accenture. 66 Coronavirus: 10 legal issues for retailers, Gladwin Legal. 67 Event sponsorship in light of COVID-19, Bird & Bird. 68 Brave new procurement world, Pollen Consulting Group. 69 Business What’s New.