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LAND OF EXCEEDING EXPECTATIONS Foodland Supermarkets CEO Franklin dos Santos spoke to Retail World’s Lorna Gloria about how the shopper-centric innovation policies of the South Australian group have prepared it for challenges, including the pandemic, and positioned it well for the future. “I’ve seen the brand evolve and grow and become more in tune with the shopper and suppliers. It’s become more sophisticated.” 22 RETAIL WORLD AUG, 2020 EXCLUSIVE INTERVIEW