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CONTENTS Contents NEWS 7 Coles’ new $43m ripening facility. 8 Coles’ new collectables inspire little readers. 9 Woolworths trials contact tracing. 10 Three Woolies stores convert to online delivery hubs. 11 Costco to go regional with fourth NSW project. 12 BP and David Jones expand convenience offer. 12 Caltex and Uber Eats deliver pharmaceuticals. 13 Fair Work Ombudsman plans for the year ahead. 14 450,000kg of surplus food sold in waste-war venture. 15 Wellbeing concerns for retail workers during COVID-19. 16 Casual labour to play key role post-COVID. 16 Retail among top four cyberattack targets. 17 Delivery options divide consumers and retailers. EXCLUSIVE INTERVIEW 18 Reflections on big changes in shopper behaviour: Metcash Group CEO Jeff Adams. 22 Land of exceeding expectations: Foodland Supermarkets CEO Franklin dos Santos. STORE PROFILE 25 SPAR comes to outback Karumba. INDUSTRY INSIGHT 26 How retail automation will change the operational methods of stores, Crossmark. 30 Adapted highlights from the 2020 Joe Berry Award winning essay, Crossmark. 32 Retail forward: think local, values, meaningfulness, Havas Commerce. 34 Growth through premiumisation and price protection, IRI. 36 Which way for vitamins, minerals and supplements sales after pandemic spike?, ShelfTrend. MARKETING NEWS 39 The latest brand activity from Calabria Family Wines and Bubs. WHAT’S NEW 40 New products land on the shelves from KitKat, Maximus, Birch & Waite, East Forged, CareDent, Coopers Brewery, M&M’s, Arnott’s. FEATURES AND CATEGORY REVIEWS 43 Coffee: creating the flavour you favour. 46 International Food: enriching your Asian offering. 50 Confectionery:opportunitiesaboundamidthevolatility. 57 Pet Needs: capitalising on the need for pets. BUSINESS 64 POS POP: aisle help when you choose. 69 Creating a personalised customer journey, Shop You. 70 Back to business but not as usual, Marketing Focus. 71 OH&S tips for returning to work after COVID-19, Gladwin Legal. 72 No refunds could mean yes to problems, Bird & Bird. 74 How brands can achieve more with less, Active International. 75 Embracing a new industry, Accenture. 76 From this new low to a bright future, ActionCoach. 2 RETAIL WORLD AUG, 2020