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CONTENTS Contents NEWS FEATURE 7 Woolworths establishes ‘next gen’ supply chain. 8 Woolworths appoints Chief Risk Officer. 8 Coles offers refurbished iPhones. 9 ALDI backs grocery shopper awareness campaign. 10 Hand sanitiser standards ‘a confusing mess’. 11 Covid-19 set to impact Christmas traditions. 12 Messaging services use grows ‘significantly’. EVENT 13 2020 South Australian Premier’s Food and Beverage Industry Awards. STORE PROFILE 16 Drakes Salisbury North Supermarket: never underestimate the customer. 27 Product of the Year Awards 2021: shoppers embrace plant-based trend. MARKETING NEWS 41 The latest brand activity from Passage Foods, Farmers Union, Yoplait, and Country Life. WHAT’S NEW 42 New products land on the shelves from Bulla Dairy Foods, Just Water, Tasti, Orgran, Timboon, Arnott’s, and Little Bellies. FEATURES AND CATEGORY REVIEWS 44 Sustainability: the great 2020 sustainability reset. 52 Summer Entertaining: a summer like no other. 57 The Beverage Guide. EXCLUSIVE INTERVIEW BUSINESS 18 Metcash Food Merchandise Director Grant Ramage. 20 Bulla National Sales Manager for Retail Jason Currey. INDUSTRY INSIGHT 22 Food and grocery’s vital place in Australia, Australian Food and Grocery Council. 23 P&C growth revives after a year of living dangerously, IRI. 24 Sustainability efforts shift to encompass human welfare, Mintel. 26 Supporting local is the new preferred premium, PLAY Market Research. 91 Industry 4.0 IIOT. 96 Regulating online marketplaces, Bird & Bird. 98 Dangers of free online templates, Gladwin Legal. 99 Click-starting the festive season shop-a-thon, ShopAbility. 100 Stop the Covid Grinch this Christmas, Wunderman Thompson. 102 The impact of artificial intelligence on retail, Shop You. 103 Where are we trending this year? ASMCA. 104 Wellness focus for new in-store experiences, Shop! ANZ. 106 Friday on our minds: the shopping season springboard, Vend. 2 RETAIL WORLD NOV, 2020