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Contents STORE PROFILE 6 In Roma, the fresh aroma of revitalisation. CASE STUDY 8 Top of the POP displays, Shop! ANZ. STORE DESIGN 9 Sustainable strategy needed for retail, Quinine. EXCLUSIVE INTERVIEW 12 Foodservice offers a new world of ideas. EVENTS 14 Reconnect and rebuild at Foodservice Australia 2021. 19 Reuniting the food industry at foodpro 2021. INDUSTRY INSIGHT 20 Five trends shaping grocery in 2021, IGD. 22 Beauty’s about-face through radical reinvention, Mintel. 24 Thirst for sustainable ways with water, IRI. WHAT’S NEW 26 New products land on the shelves from Dilmah, The Melbourne Cheese Company, IOMI Footnurse, Lilydale, Cadbury, KitKat, and Arthur Brunt. MARKETING NEWS 28 The latest brand activity from Mondelēz International and Nestlé Oceania. FEATURES AND CATEGORY REVIEWS 29 Hot Beverages: surfing the Covid coffee wave. 38 Deli & Smallgoods: taking a slice of the action. BUSINESS 44 Sales & Marketing: stacking the deck. 48 Unfair contract terms, Gladwin Legal. 49 Cosmetics or therapeutic goods? Bird & Bird. 50 Shaping the 21st century shopfront, Accenture. 51 Corporate trade solutions for procurement, Active International. 52 Same story... so don’t expect a different answer, ShopAbility. 54 Thinking about your supply chain solutions, Pollen Consulting Group. 55 Why is personalisation so hard for traditional retailers? Eagle Eye. 56 Leading by example: Australia in the ‘retail spring’, Vend. CONTENTS MAY, 2021 RETAIL WORLD 1