Tag Archives: online shopping

Supermarkets must invest ‘heavily’ in technology, says IRI

Big-data firm IRI says supermarkets must invest “heavily” in technology to keep up with rapidly evolving consumer trends. Chief Commercial Officer, Asia Pacific, IRI, Alistair Leathwood, has outlined the challenges facing the retail sector in IRI’s ‘Retail Outlook for 2019 and Beyond: Staying One Step Ahead’. Investing in data and …

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Credit to PayPal, as it eclipses credit cards

Research from Salmat has found that more consumers are choosing PayPal (50 per cent) over credit cards (48 per cent) for the very first time. In fact, Salmat’s research found that digital options are increasingly popular in general, which it calls “a significant shift in consumer behaviour”. Salmat’s Head of …

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‘Poor online experiences’ damaging Aussie retail

Poor customer carting and checkout experiences are deterring Aussie shoppers from using mobile phones to complete their purchases, says Bazaarvoice. It says its new research shows a clear need for Australian retailers to improve their mobile shopping capability through: Authentic content Better “discoverability” (eg, through search engines) Easier paths to …

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Online grocery shoppers spend more than in-store shoppers

Australians who shop for groceries online spend more than shoppers at bricks-and-mortar stores, Roy Morgan has found. Although online grocery shoppers remain a small minority – for now – they’re a lucrative one for both Coles and Woolworths. This is the finding of Roy Morgan’s latest report ‘People who have …

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Woolies offers Brisbane shoppers delivery in under two hours

Several Woolworths stores in Brisbane are now offering grocery deliveries in under two hours. Thanks to the Delivery Now service, customers living in the suburbs surrounding Woolworths stores in Ascot, Ashgrove, Bulimba, Camp Hill, Paddington and Spring Hill can order up to 30 handpicked items from a range of more …

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Just one in ten Aussies always grocery shops online

Despite the long-predicted death of bricks-and-mortar shopping, online grocery shopping is a category that’s proving stubbornly resistant. This is the standout finding of new research commissioned by consumer awards program Product of the Year Australia (POY). It revealed that: Fewer than one in 10 consumers surveyed said they “always” shop …

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Coles and eBay join forces to boost online grocery shopping

Coles and eBay Australia have teamed up to allow eBay users to buy Coles products on the ecommerce portal. eBay users can now shop from Coles’ perishable and non-perishable everyday essentials across a variety of categories. These include select prepacked fresh food, pantry, personal care and household items. Shoppers in metro Sydney, …

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Eight in ten want after-hours parcel delivery (but won’t pay for it)

Online shoppers in Australia want round-the-clock parcel delivery but don’t want to pay for it, research has found. CouriersPlease, which describes itself as a “leading parcel delivery service”, says it commissioned an independent, nationally representative panel of 1,021 Australian consumers. The goal was “to gauge the demand for after-hours or …

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Use ‘sensory marketing’ to lure shoppers, says new research

Consumers want an ‘experience’ and will choose bricks and mortar over online shopping if they can, says new research. The key is to use ‘sensory marketing’. Prevailing opinion says shoppers are overwhelmingly moving to online. But a new study by Walnut Unlimited for Mood Media, ‘Elevating the Customer Experience: The …

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Smart retail: thinking inside the box

Retail has changed and it’s not about to stop changing, with smart retailers adapting their approach, writes Retail World Journalist Peter Howard. In the US, Amazon’s recent moves sent a clear message to retailers and, while the reverberations have not yet been fully felt in Australia, the stage here is …

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