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INDUSTRY INSIGHT Source: IRI analysis; IRI Shopper Panel, Total Till Receipt, 4 weeks to 29/3/20 versus 31/3/19; IRI Store Visits. FROM PAGE 19 has emerged with some credit thus far by being perceived as generally responsive and assuring to a national population struggling to cope with the overall loss of control and choice in daily life. When faced with unprecedented levels of disruption and uncertainty, leveraging advanced analytics to support decision- making becomes even more important. And that’s where IRI continues to be ‘part of the solution’, as we seek to help optimise the industry’s decision making going forward. IRI is closely tracking developments in our industry using our data sources (point-of-sale, loyalty, panel, e-commerce and social media) to help our clients understand the resulting changes in consumer and shopper behaviour across categories, brands, channels and retailers in the areas affected by the virus. To access our freely accessible global and local insights, please visit iriworldwide.com Experience of out-of-stock items, Australian and US comparison Source: IRI analysis; COVID-19 Shopper Survey, April 2020; n = 5796; IRI US COVID-19 Weekly Survey Wave 5, 10-12 Apr.; n = 1094. Question: Have you personally experienced issues with out-of-stocks or items being unavailable during the past month when you tried to buy any of the following types of products? About Daniel Bone Daniel is a recognised thought leader and experienced speaker at conferences in the FMCG industry and senior client engagement. He leverages more than 14 years of industry experience bringing to life insights across drinks, food, beauty and household sectors globally. About IRI IRI is a leading provider of big data, predictive analytics and forward- looking insights that help FMCG, OTC healthcare, retailers and media companies to grow their businesses. With the largest repository of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud- based technology platform, IRI helps to guide its more than 5,000 clients around the world in their quests to remain relentlessly relevant, capture market share, connect with consumers and deliver market-leading growth. For more information on how IRI can provide data and insights to grow your business, visit IRIworldwide.com.au, or phone 02 8789 4000. Source: IRI analysis; COVID-19 Shopper Survey, April 2020; n = 5609; n = 5796; IRI US COVID-19 Weekly Survey Wave 5, 10-12 Apr; n = 1094. Question: You mentioned that grocery or household essentials were out-of-stock or unavailable when you recently tried to buy them. What did you do most often when something you wanted to buy was recently unavailable at your store/site? Source: IRI analysis; COVID-19 Shopper Survey, April 2020; n = 5799. Question: Which product brands or retailers or other companies, if any, do you think have responded effectively to coronavirus? 20 RETAIL WORLD JUN, 2020