Tag Archives: Coles

Online grocery shoppers spend more than in-store shoppers

Australians who shop for groceries online spend more than shoppers at bricks-and-mortar stores, Roy Morgan has found. Although online grocery shoppers remain a small minority – for now – they’re a lucrative one for both Coles and Woolworths. This is the finding of Roy Morgan’s latest report ‘People who have …

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Woolworths and Aldi grew grocery market share in 2018

Woolworths has extended its lead as Australia’s top grocery retailer after increasing its share of Australia’s total grocery market. Its share is now 34 per cent, up 1.4 percentage points (ppts), according to Roy Morgan’s latest survey data. Aldi had a good year too, growing its market share to 11.4 …

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Coles teams up with Ocado to enhance online grocery

Coles has entered an exclusive services agreement with British online supermarket group Ocado. Under the agreement, Coles says it will launch an end-to-end online grocery shopping solution. This will include: A significantly enhanced customer experience, supported by Ocado’s entire end-to-end proprietary software applications and technology solutions required to operate a …

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Shhh! … Coles ushers in ‘Quiet Hour’ to more stores

Coles’ is now offering ‘Quiet Hour’, its so-called “low-sensory shopping experience”, at 256 of its supermarkets across Australia. According to Coles, the Quiet Hour initiative offers an experience that’s “easy on the eyes and ears”. By reducing noise, lighting and distractions in-store, it sets out to make a difference to …

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Well-meaning shoppers confused about sustainable labelling

Australians are confused about sustainable labelling and ecofriendly shopping, claims the Marine Stewardship Council (MSC). The MSC carried out the research for Sustainable Seafood Week. It found that 63 per cent of respondents were keen to do the right thing. But they also find the number of diets, fads and ‘green’ …

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Coles and eBay join forces to boost online grocery shopping

Coles and eBay Australia have teamed up to allow eBay users to buy Coles products on the ecommerce portal. eBay users can now shop from Coles’ perishable and non-perishable everyday essentials across a variety of categories. These include select prepacked fresh food, pantry, personal care and household items. Shoppers in metro Sydney, …

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Coles links up with Optus for high-speed network

Coles has signed a multi-year partnership with Optus Business for digital network and telecommunications services, the companies have announced. According to a statement, Coles’ new network will “deliver a range of benefits to improve the shopping experience and help make life easier for our customers and team members”. The supermarket …

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Coles to ‘optimise operations’ with SAP

Coles Group has chosen SAP to help transform its digital operations across procurement, human resources (HR) and its business processes. The supermarket says it’s implementing intelligent enterprise resource planning (ERP) with SAP S/4HANA, along with SAP Ariba and SAP SuccessFactors. Its goal is “to gain new insights, streamline and automate …

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Online grocery latest ‘battleground’ for supermarkets

Online grocery retailing is the latest “battleground” for supermarkets, according to industry research company IBISWorld. Coles, Woolworths and others are busy ramping up their click and collect services. IBISWorld predicts the online grocery sales industry to generate $3.3 billion in revenue in 2018-19. Bricks-and-mortar supermarkets will generate $103.4 billion, the …

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Coles Express and Viva Energy strike new 10-year alliance

Coles Express and Viva Energy have agreed on terms for a 10-year extension of their current alliance. According to ACAPMA, the announcement comes in the face of “sustained public criticism” over the high fuel prices Coles Express’ 780 service stations have allegedly charged in recent years. Some industry analysts expect …

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