Tag Archives: customer experience

Coles and Microsoft team up

Coles and global technology leader Microsoft have announced a strategic partnership aimed at transforming the shopping experience and improving productivity across the business. What’s the plan? The long-term partnership involves Coles migrating its applications to the Microsoft Azure cloud platform, as well as deploying Microsoft’s Dynamic 365 enterprise resource planning …

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Transform the customer experience in six steps

Customer expectations of service and experience are getting higher all the time. How can businesses keep up? Organisations are beginning to understand the crucial importance of delivering exceptional customer experiences, says the company. So they need to understand how the business can transform the customer experience in a realistic, measurable …

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Paving the way for the future of retail

Active International Australia explains how to safe-proof your inventory management. Managing stock is fraught with challenges in today’s retail landscape. While surplus stock ties up capital and can keep you from reinvesting in your business, waiting times on products will deter the modern customer who ‘wants it right now’. Experts insist …

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‘Experience-driven’ companies do better, says new research

New research has found that brands that invest in “experience transformation” across people, processes and technology achieve “superior” business performance, says Adobe. Adobe commissioned the research from Forrester Consulting. The study is entitled ‘The Business Impact of Investing in Customer Experience – A Spotlight On Asia Pacific’. It concluded that …

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Woolworths reports strong third quarter

The retailers’ continued focus on customer experience is driving solid sales growth, with the Australian food division reporting a sales increase of 4.7 per cent to $9.6 billion in the third quarter. Comparable sales increased by 4.4 per cent, benefitting from the shift in the timing of Easter compared to …

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Tesco to cut 800 jobs in reducing hierarchy

Giant retailer Tesco has eliminated three management roles within its UK business structure, which it says will involve a net 800 job losses. The role of people manager has been removed from 757 large stores, including all Extra and Superstores outlets and some larger Metro stores. The role of compliance …

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