Tag Archives: shopping experience

Aussie retailers are missing out on $71bn in abandoned sales

Negative shopping experiences are costing the Australian retail sector $71 billion in abandoned sales each year, according to new research. The Adyen-commissioned research from 451 Research surveyed more than 1,200 APAC consumers and 600 B2C retailers to uncover what shoppers really feel about their shopping experiences and the impact it …

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Aussie consumers tired of ‘disconnected’ experiences

US software company MuleSoft has released the Australian results of its Consumer Connectivity Insights 2018. Surveying more than 1000 Australian consumers (among 8000 it surveyed globally), the report found that customer loyalty is at risk for those organisations unable to provide “seamless” experiences across all channels. Australian consumers also want …

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