Tesco is trialling new technology innovation that means customers don’t need to scan their items at the checkout on self-service tills.
Customers at the Tesco Fulham Reach Express (London, United Kingdom) will be able to walk up to the scan-free checkout and it will present them with a list of the products they have picked up, so they don’t have to spend any time scanning each item. They can check the list and then pay in the usual way.
There is no need to download or use the Tesco Grocery App to take advantage of the scan-free checkouts.
The cutting-edge technology is currently only available at the single GetGo store in Fulham and is part of a range of checkout solutions available to customers to make their shopping experience easier.
The three other GetGo stores are located at High Holborn, London; Chiswell St, London and Aston University in Birmingham. They all offer a mobile GetGo option, where customers just pick items, scan the app and walk out, as well as traditional self-service or attended tills.
Customers who currently use the checkout-free option at the GetGo stores are sent a receipt for their purchases within a few minutes of leaving the store, but shoppers also always have the option to pay with cash at an attended till in each GetGo store.
The new scan-free option at Fulham Reach is a further option for customers who want to save time at the self-service till.
They just need to stand in front of the till and press ‘Get Started’ before checking their items and paying with a card. Colleagues will be on hand to help customers with any issues.
Tesco Head of Store Customer Experience Sarah Quiggin says: “We are constantly searching for the perfect formula to make the shopping trip as seamless and convenient as possible. This trial of scan-free checkouts will add another option for customers in Fulham Reach to save time on scanning items and will reduce queuing in store.
“We will be watching closely to see how customers react to this potential new option of having a list of their shopping presented to them automatically.”