Tesco, the UK’s largest private-sector employer, has revealed that its new virtual GP service has been a huge hit its first year. Almost 15,000 staff having registered for the service, which offers speedy appointments with a GP seven days a week for staff and their families.
The service enables access an online video consultation with a doctor via a smartphone, tablet or computer, or a phone call, giving access to a GP anywhere, any time it’s needed.
Since launching in July 2023, a total of 13,724 appointments were made by the company’s employees and their families, with the top three categories covering respiratory issues, ear, nose and throat complaints or problems with muscles, bones and joints.
Over the first six months of 2024, an average of 98% of Tesco colleagues were offered an appointment within 24 hours and in February this year, that figure peaked at 99%.
James Goodman, UK People Director, Tesco, said the service is seeing four times its original target.
“We have been delighted with the very positive reaction from colleagues to the new virtual GP service,” he said.
“Colleagues love the fact that they can get an appointment with a GP really quickly and get on with their life. We are also supporting colleagues with their emotional and physical wellbeing.
“Our investment in the health of our colleagues allows them to be at their best to continue to provide brilliant service for our customers,” Mr Goodman said.
The virtual GP service was one of a series of expanded wellbeing services that Tesco introduced last year for its 300,000 UK employees. Its Employee Assistance Programme (EAP) offers access to sleep therapists, nutritionists, counsellors, exercise coaches and physiotherapists 24/7 for instant advice and guidance to support their mental wellbeing.
Thousands of Tesco colleagues have registered for EAP and attended appointments during the year, to get help and support for a range of emotional and physical issues.