The top-rated brands across a range of retailers have been revealed by Finder in the 2025 Customer Satisfaction Awards.

Highlighting which retailers are “worth shopping at”, the awards are based on feedback from over 60,000 Australian consumers.

Finder Head of Consumer Research Graham Cooke says the awards are designed to empower Australians to make better purchasing decisions.

“Whether you’re in the market for a new appliance, picking up pet supplies, or craving an ice-cream fix, our top-rated brands will help point you in the right direction,” he says.

“With feedback from over 60,000 shoppers, Finder’s Customer Satisfaction Awards provide a reliable insight into what Australians are loving most.

“The winners were recognised across a range of factors including value for money and legendary service.” 

Among the winners

Appliances Online was a big winner this year, taking home nine award wins – the most of any retailer. It was awarded the legendary customer service award in both the whitegoods and electronics categories. 

Bunnings and Chemist Warehouse won six awards each, with both brands the most recommended in their respective categories.

Budget Pet Products, HungryPanda, Kennards Self-Storage, LVLY and Pickles Auction also had a strong year, each with five wins.

For the second year running, ALDI was named the top value bottle shop retailer, while Dan Murphy’s and BWS picked up two wins each in the same category. 

Specsavers won four of six awards in the optical store category, including top value, most trusted, legendary service and it was also top rated for optometrist support. 

Adairs was the most represented furniture retailer, winning the most loved, most trusted, legendary service and most recommended award.

Bob Jane T-Marts won the bulk of the car tyre retailer awards (three), including most recommended, legendary service and top value.

Gelato Messina was the most recommended ice cream store, while United Petroleum took out the same award in the convenience store category and Baby Bunting in the baby store category. 

Rare wins

Mr Cooke says it’s rare to see the same brand take out all the awards in a specific category, given they typically excel in different areas.

“The only clean sweeps this year were given to Pickles Auctions, LVLY, Kennards Storage and HungryPanda. These brands should be congratulated for meeting a range of different customer needs, including value, trust and customer service,” he says.  

“There were also a number of companies that won awards for the second year running, including Budget Pet Products, Appliances Online, MacPac and ALDI.

“Finder’s data shows the cost of living crisis is still causing financial stress, which is why it’s great to see brands like Breadtop, Big W, IKEA, ALDI, Gelatissimo, and more recognised for the value they offer to their customers.”

Most Loved Brands

Most Trusted Brands

Other Awards Brands