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Sunday, November 15, 2026

Mars ANZ appoints new Chief Customer Officer

Mars Australia & New Zealand has appointed Karim Lokhandwala as Chief Customer Officer of Petcare, commencing 1 June 2026.

With over 15 years at Procter & Gamble (P&G), Mr Lokhandwala brings extensive experience in senior sales and leadership roles across multiple markets. Most recently as General Manager, Sales – Grocery, Club & Discounters, he led transformational initiatives that accelerated P&G’s growth with key customers.

His global experience spans Pakistan, the Middle East and ANZ, across senior roles in Sales, Corporate Strategy and Commercial Leadership.

In his new role, Mr Lokhandwala will oversee Mars Petcare’s sales organisation, with a focus on driving bold growth for the company’s renowned Petcare brands including PEDIGREE®, WHISKAS®, MYDOG® and DINE®.

“Karim is a highly experienced leader with a strong long‑term strategic lens on building category leadership. He inspires teams to think differently and challenge traditional growth models, which is essential for us as we continue to evolve our own business to better meet the changing needs of pet parents,” said Melodie Nye, Managing Director and General Manager for Mars Petcare ANZ.

“He brings a powerful combination of commercial edge and customer focus, translating consumer insights into strategies that accelerate growth and deliver meaningful value for pet parents.”

Looking ahead to the opportunity, Karim said he’s excited to help shape the next phase of growth.

“Mars Petcare has a unique combination of category‑leading brands, strong values and clear ambition that presents an incredible opportunity to lead the next phase of category growth in pet food”, said Mr Lokhandwala.

“I’m excited to work closely with our customers to drive disproportionate category growth and build solutions that delight pets, pet parents and retailers across ANZ.”

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