Friday, April 19, 2024

eftpos improves ID process for people living with disability

eftpos and Scope Global will strengthen and simplify digital identification processes for those living with a disability.

One in five Australians identify as having a disability, and they are encountering significant challenges in identifying themselves in a digital world.

“The pilot seeks to facilitate identity verification methods to help reduce the instances of fraud and identity theft and improve ‘digital trust’ between customers and vendors,” says CEO of eftpos, Stephen Benton.

eftpos is working with unique disability consulting service Maven, which is part of the South Australian Government-owned company Scope Global.

Scope Global Maven Disability Inclusion Advisor, Zel Iscel says she faces many frustrations when trying to identify herself online, and would welcome the independence and privacy provided by simplified digital identification processes for people living with disability.

“If the form fields are not coded or labelled properly, I’m unable to input basic details such as my name,” says Ms Iscel.

“Visual capchas are impossible for me, so I have to wait for someone sighted. I just want to get it done when I want to – and it’s super annoying when that doesn’t happen!”

Ms Iscel commends eftpos for its work in ensuring its digital identity solution is accessible to as many people as possible.

“Also, if the technology allows for various ways to verify and manage identification, I believe people with disability would use it. We cherish our right for independence, choice and control, and we appreciate opportunities that allow us to exercise these rights.”

eftpos’ Entrepreneur in Residence and spearhead of the eftpos initiative says connectID could be used to verify a consumer’s identity for a range of different reasons, such as proof of age, address details, or bank account information.

“The interoperable connectID solution is designed to work within the TDIF and the Australian payment industry’s TrustID framework, as well as emerging international standards, potentially opening much more of online world to Australians with a disability,” says Mr Allen.

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