Tuesday, June 25, 2024

Finder reveals the top rated brands ahead of EOFY sales

The top rated brands across a range of retailers have been announced by Finder in the 2023 Finder Retail Awards.

From electronics to appliances, pet and beauty products and more, the Finder Retail Awards reveal which stores are worth shopping, as voted by Australian consumers.

Finder worked with data and insights company Dynata to survey tens of thousands of Australians to understand how they feel about their recent product purchases. This information was used to identify the brands people like most.

Finder shopping expert Chris Jager says the purpose of the awards was to empower Aussies to make better purchasing decisions.

“Whether you’re a new parent in need of baby supplies, or looking for a new appliance, our best rated retail brands will help you make an informed choice,” Mr Jager said.

“With over 30,000 shoppers taking part in this year’s survey, the Finder Retail Awards are a reliable reflection of consumer sentiment.

“The winners were scored on a range of key factors including value for money and customer service.”

JB Hi-Fi won best rated electronics retailer – customers rated it above all other entrants for product range and it also scored high marks for customer service. It was recommended by an impressive 96% of those surveyed.

Coles was crowned best rated supermarket brand thanks to its customer service and product quality.

Bunnings took top gong for best rated hardware store – a feat it also achieved in last year’s awards.

Dan Murphy’s was awarded best rated bottle shop, while Petstock picked up the best rated pet store retailer brand.

Baby Village was crowned winner of best rated baby store thanks to its impressive scores for customer service, product range, product quality and value for money.

Other winners include BCF for best rated outdoors retailer, TerryWhite Chemmart for best rated pharmacy, Appliances Online for best rated white goods store, AdoreBeauty for best rated makeup retailer, and Muji for best rated stationery retailer brand.

This comes as new Finder research reveals more than one in three (36%) Aussies plan to shop during the end of financial year (EOFY) sales.

Shoppers will spend $3631 on average, contributing $26.7 billion to the Australian economy, including spending on cars ($1340 on average), holidays ($1051), furniture ($280), electronics ($243) and clothing and shoes ($170).

Gen Z is the most likely to shop the EOFY sales this year (57%) and baby boomers the least (16%), the research found.

The majority of those planning to shop the sales will combine online and in-store shopping (52%).

A quarter (25%) will only shop online while just under one in four (23%) will only shop in-person.

Mr Jager said many Aussies were looking forward to bagging a bargain during the sales.

“The cost of living is skyrocketing but Australians aren’t letting all their luxuries go.

“There are some serious deals to take advantage of if you’ve had your eye on something for a while, and many of the sales have already begun.

“Remember, a good deal is only worth it if you need the item,” he said.

The best retail brands
Best rated electronics retailer

 

JB Hi-Fi

JB Hi-Fi won this year’s Finder Award for the best electronics retailer because customers rated it above all other entrants for product range. It also scored high marks for customer service and was recommended by an impressive 96% of those surveyed.

Highly commended

  • Kogan
  • Appliances Online
Best rated hardware store

 

Bunnings

Behold the power of the sausage sandwich! Bunnings has taken out this year’s Finder Retail Award for best rated hardware store – a feat it also achieved in last year’s awards. Nine in 10 (92%) of respondents gave it their seal of recommendation thanks to its wide range of products.

Highly commended

  • Amazon
  • Mitre 10
Best rated outdoors retailer

 

BCF

This year’s Finder Award winner for best rated outdoors retailer brand was BCF. The brand topped the category for customer service and also received high scores for product range and value for money. Nearly all (96%) of respondents said they would recommend this brand to a friend.

Highly commended

  • North Face
  • Macpac
Best rated supermarket brand

 

Coles

Coles received the highest scores for customer service and product quality, making it this year’s best supermarket brand winner. It was recommended by 91% of surveyed customers.

Finalists

  • ALDI
  • Woolworths
Best rated bottle shop

 

Dan Murphy’s

Dan Murphy’s won this year’s Finder Award for best rated bottle shop brand, thanks to its high customer service score, great variety of products and value for money. An impressive 94% of respondents said they would recommend the store to others.

Highly commended

  • First Choice Liquor
  • Cellarbrations
Best rated pharmacy

 

TerryWhite Chemmart

For its high scores in customer service, product range and product quality, TerryWhite Chemmart has been rated the best pharmacy brand in the 2023 Finder Retail Awards. It was recommended by 94% of surveyed Aussies.

Highly commended

  • Priceline Pharmacy
  • Chemist Warehouse
Best rated white goods store

 

Appliances Online

Appliances Online is this year’s winner in the best White Goods Retailer category with an overall recommendation rating of 97%. It blitzed the competition in customer service ratings and also scored highly for product range and value for money.

Highly commended

  • Bing Lee
  • Officeworks
Best rated baby store

 

Baby Village

Baby Village was crowned winner of best baby store thanks to its impressive scores for customer service, product range, product quality and value for money. It was recommended by 92% of the customers we surveyed.

Highly commended

  • Baby Bunting
  • Baby Kingdom
Best rated makeup retailer

 

AdoreBeauty

AdoreBeauty was the best rated makeup retailer in the 2023 Finder Awards, beating heavy hitters like Chemist Warehouse, Priceline and Mecca. The brand ranked well for range of products and value for money, and was recommended by 98% of people surveyed.

Highly commended

  • Priceline
  • Mecca
Best rated pet store retailer brand

 

Petstock

Your four-legged best friend deserves the best, and where better to buy from than the best rated pet store brand? Petstock won the Finder Award this year with 98% of respondents heartily recommending the brand.

Highly commended

  • Budget Pet Products
  • Pet Circle
Best rated stationery retailer brand

 

Muji

Whether you are writing a novel or just taking notes, the best rated stationery store in this year’s Finder Awards is Muji. It scored well for its product range and quality. Nearly all (96%) of customers surveyed recommend the brand.

Highly commended

  • Kmart
  • Big W

For more information, visit finder.com.au/finder-awards/customer-satisfaction/retailers-2023.

Related Articles

Stay Connected

533FansLike
944FollowersFollow
699FollowersFollow

Subscribe to our newsletter

To be updated with all the latest news, offers and special announcements.