Sunday, April 14, 2024

Forklifts hit the sweet spot

South Australian confectionery producer Robern Menz has commemorated its recent success by decking out one of its Toyota Material Handling Australia (TMHA) forklifts with a Violet Crumble-themed paint job.

For the past two decades, Robern Menz has relied on the “stellar durability, class-leading safety and hassle-free servicing” of THMA equipment, and the Violet Crumble forklift represents the fruitful relationship the companies have enjoyed over the last 20 years.

“I’ve used a couple of other brands, and Toyota are just head and shoulders above everybody else,” Robern Menz Warehouse Manager Shaun Dwyer says.

Unique solutions for a booming business

Robern Menz currently uses a fleet of 14 different THMA machines to run its business. Counterbalance forklifts and walkie stackers are among the equipment utilised in the confectioner’s 24-hour operations.

Mr Dwyer said his local TMHA sales manager Derek Baxter has been integral for the smooth running of the business, bringing Robern Menz unique solutions.

“I love putting out tricky situations for him just to see what he can come back with, and he always comes back with an answer,” Mr Dwyer says.

One such solution that has worked well for Robern Menz has been the adoption of two Toyota VRE150 Very Narrow Aisle (VNA) turret trucks.

The first of their kind in South Australia, the VNA trucks have allowed Robern Menz to free up an additional 500 pallet spaces in their warehouse, helping facilitate a scale-up in their operations.

Ongoing service and support

If there is any need for service, it is crucial that Robern Menz’s TMHA equipment is serviced quickly and efficiently, given the round-the-clock use the forklifts and reach trucks get.

Mr Dwyer says TMHA’s dedication to quick and hassle-free servicing is one of the best reasons to use the machines.

“To get a technician on-site is a priority for Toyota, they come out and fix things quickly and they make sure the job is done before they leave, which is absolutely brilliant,” he said.

“There’s no need for follow-up, there’s nothing else, and if they do want to come back and check something, they plan it, they book it in for when they need to come back, so there’s nothing required from the Robern Menz side.”

Mr Dwyer says the fantastic performance, reliability, competitive pricing and customer-focused servicing meant that TMHA would be the clear choice if more forklifts or reach trucks needed to be purchased.

“No matter what’s happened, Toyota has always had our back, and that’s a huge positive from our side of things,” Mr Dwyer says.



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