Friday, April 19, 2024

HappyOrNot: customer feedback tool

(Feature image: Derek Lamb & Steve Foster)

HappyOrNot provides actionable insights to help organisations improve their products and services.

What’s better than that? It uses new antiviral and microbial screens, scientifically proven to protect against Covid-19.

“Now, more than ever, organisations need to do all they can to keep their customers and employees happy,” says Push My Button’s co-founder, Derek Lamb.

“By using HappyOrNot’s intuitive and interactive feedback devices with antiviral and antimicrobial screens, organisations can continue to take steps towards making improvements and positive change.”

HappyOrNot’s devices are used in retail and hospitality venues, aged care and healthcare facilities.

They’re also used in the transportation industry and are increasingly being implemented by local councils across New Zealand and Australia.

How it works

Anonymous feedback is gathered by customers and employees who press one of the four smiley faces on the HappyOrNot devices, or online using HappyOrNot’s Smiley Digital solutions to respond to tailored questions or surveys.

The feedback devices are used in 135 countries and over 1 billion pieces of feedback have been recorded globally since HappyOrNot was founded in 2009, in Finland.

“We’re delighted to bring the Nanoshield technology to New Zealand and Australia HappyOrNot customers at this crucial time,” explains Australasia reseller of HappyOrNot, Steve Foster.

“The screens are being used worldwide in response to the Covid-19 pandemic, and they will be important in the future too.”

The feedback enables multi-site organisations to compare performance across sites and target corrective measures at specific sites.

HappyOrNot is a subscription service, charged per device.

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