Monday, April 22, 2024

JDA powers Walmart’s new scheduling system

JDA Workforce Management supports Walmart’s scheduling system, allowing 1.1 million store associates to view schedules, swap shifts and pick up unfilled shifts. 

JDA Software has worked with Walmart to develop and rollout the retailers’ new advanced scheduling system supported by JDA Workforce Management.

The scheduling system has been deployed to more than 1.1 million of its associates across approximately 4,600 stores.

Advanced and accurate scheduling

The system allows for advanced and accurate scheduling and employee self-service and accounts for true demand needs at each store. It also enables managers to save time when it comes to manually editing and creating schedules and to have real-time visibility into schedules on a daily and weekly basis.

“We are undeniably proud to support Walmart – one of the biggest, most advanced retail trailblazers in the industry – a company that is always paving the way for retail supply chain transformation,” JDA CEO Girish Rishi said. “Walmart has put a stake in the ground with an advanced workforce scheduling system that expertly adapts to store – and associate – needs, and we look forward to supporting their journey in the years to come.”

By creating shifts designed for coverage during peak shopping hours, as well as respecting Walmart associates’ desire for consistent, predictable work hours, the schedule is optimised to ensure satisfaction for workers and shoppers alike.

Demand-based scheduling

It also supports flexible, labour demand-based scheduling and Walmart’s “core hours” program, where associates have a core hour schedule and work the same weekly shifts for at least 13 weeks, giving that associate a consistent schedule and the ability to plan their lives around work.

“Our goal has always been to exceed customers’ expectations when they shop and having our associates in the right place at the right time is the cornerstone to enabling that seamless experience every time,” said Rory Graham, Senior Director of Workforce Management at Walmart. “Our collaboration with JDA has been an important part of implementing our new scheduling system for associates, which is helping provide predictable and flexible scheduling options.”

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