As reports indicate a rise in incidents ranging from theft and break-ins to increasingly bold and, at times, violent encounters, MGA Independent Retailers says these developments are a reminder that the safety of staff, customers, and communities remains a top priority for all retailers.

“Our members are resilient and committed to serving their communities, but no one should have to work in fear,” said Martin Stirling, CEO of MGA Independent Retailers.

“It’s time for practical, coordinated action that protects retailers, their staff, and the neighbourhoods they serve,” said Martin Stirling, CEO of MGA Independent Retailers.

Call for support

MGA, together with other industry leaders, is urging the Victorian and federal Government to take tangible, immediate steps to protect retailers, their employees, and the communities they serve. These include:

Stronger partnerships for intelligence sharing. Establish a formal retail crime partnership between retailer groups, Victoria Police, local government, and the Department of Justice to ensure real-time information flows directly to decision-makers and agencies responsible for responding.

Tougher community-based sentences. Expand the use of Intensive Community Correction Orders (ICCOs) with strict conditions—such as curfews, electronic monitoring, mental health and substance treatment, community service, and exclusion from retail environments—where courts decide against prison. This approach is proven more effective than short prison terms, while keeping imprisonment available for serious offenders.

Mandatory compensation for victims. Require courts to order restitution for retail crime victims, with a presumption in favour of compensation. Where offenders cannot pay, a dedicated Retail Victim Compensation Fund should cover losses.

Stronger bail and sentencing laws. Build on recent bail law reforms by introducing a presumption against bail for aggravated retail crimes (eg, weapon use or threats). Sentencing should explicitly reflect the seriousness of aggravated retail offences with tougher outcomes, including stricter ICCOs.

Practical steps for retailers

While there is no single solution to retail crim, MGA says retailers can take steps to improve safety and mitigate risks:

• Review store security systems, including lighting, alarms, and CCTV coverage.
• Develop and regularly update staff safety protocols and incident response plans . Download our Aggressive Customers/Armed Robbery/Hold Ups Policy   
• Engage with local police and community safety initiatives to share information and receive guidance.
• Consider collaborative approaches with neighbouring businesses to create safer precincts.
• Stay informed about legal and ethical considerations around emerging technologies, such as facial recognition.

Looking ahead

As the retail environment evolves, so too must approaches to safety and security, says MGA. By staying informed, adopting best practices, and fostering collaboration among retailers, law enforcement, media, and local communities, it is possible to mitigate risks and ensure that shops remain welcoming and safe spaces for everyone.