Ritchies Supermarkets has been recognised in the 2025 Finder Customer Satisfaction Awards edging out the majors in the service award and picking up ‘Highly Commended’ recognition in a further three awards. “This is a testament to our commitment to excellence, service, and value,” the retailer said.

Awards

Supermarket Category:

Winner – Legendary Service Award

Highly Commended – Recommended Brand

Highly Commended – Trusted Brand

Supermarket Rewards Program Category:

Highly Commended – Highly Rated.

“These awards are particularly meaningful because they are based on feedback from thousands of Australian shoppers,” Ritchies Supermarkets said. “Winning the Legendary Service Award demonstrates that our customers view Ritchies as an industry leader in delivering exceptional service and value. This is outstanding recognition of our ‘Friendliest Team’ mantra.

“The recognition for Trusted Brand and Highly Rated Rewards Program strengthens our competitive positioning in two key areas:

Customer Loyalty & Retention: Validating our Ritchies Card loyalty program as a driver of engagement and lifetime value.

Brand Equity & Differentiation: Providing credible, third-party evidence that Ritchies is a supermarket people trust and recommend.

“These achievements are the result of our strategic focus on customer experience, innovation, and community connection. They also provide powerful marketing assets and support for future growth initiatives.

“As we celebrate these wins, our focus remains on sustainable growth, strengthening customer relationships, and delivering shareholder value.”