Tag Archives: loyalty program

ACCC calls for changes in loyalty schemes

Improvements to customer loyalty schemes and broader legislative reforms are required, according to the ACCC’s final report into customer loyalty schemes. Released on Tuesday, the report recommends loyalty schemes, such as frequent flyer, supermarket and hotel operators, better inform consumers, improve their data practices and stop automatically linking members’ payment cards to …

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Woolworths and Qantas Frequent Flyer refresh partnership

Woolworths Rewards and Qantas Frequent Flyer have revamped their decade long partnership. This is expected to make the tie-up simpler, faster and more rewarding for millions of members. From today, the conversion rate from Woolworths Rewards to Qantas Frequent Flyer points will increase by close to 15 per cent. It …

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Customer loyalty schemes a cause of concern

Customer loyalty schemes, including frequent flyer, supermarket and credit card operators, must ensure they are not misleading consumers according to an ACCC draft report. The ACCC’s Customer Loyalty Schemes draft report raises concerns about the opaque terms and conditions of loyalty schemes preventing consumers from making informed choices that align with their …

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Flybuys top-ranked Australian loyalty program

The annual Australian customer loyalty program research study, For Love or Money, has revealed that flybuys has continued its run as Australia’s top-ranked loyalty program – six times running. The report stated that more flybuys members rated flybuys as ‘doing a very good job’ than members of any other loyalty …

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Scammers steal loyalty points from Woolworths customers

Woolworths has warned customers that digital fraudsters may have stolen their loyalty points in a nationwide scam. The Woolworths Rewards program allows customers who collect points to turn them into cash discounts or Quantas points. Eligible stores include Woolworths supermarkets, BWS and BIG W. Yesterday, a Woolworths spokesperson said scammers had …

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Australians love to be rewarded for loyalty

New research from Mastercard reveals that nine out of ten Australians have a loyalty card in their pockets. Surveying 7,000 loyalty-program participants from across Asia Pacific (APAC), the inaugural study ‘Achieving Advocacy and Influence in a Changing Loyalty Landscape’ is one of the biggest loyalty studies conducted in the APAC …

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