Thursday, June 20, 2024

Amazon Australia opens Sydney robotics fulfilment centre for in-person tours

Amazon Australia has opened its doors to the public for the first time, and is offering free in-person tours of its robotics fulfilment centre in Western Sydney four times a week.

Launching just in time for the school holidays, in-person tours are available to people six years old and over, and will run four days a week at Sydney’s Kemps Creek Fulfilment Centre – the largest warehouse ever built in Australia holding up to 20 million smaller items. Led by an expert guide, visitors will get to go behind the scenes to see how the products they order are stored, see some of the 2,000-plus robotic drives in action and meet a few of the 1500 people who help pick, pack and ship Amazon orders around Australia.

The introduction of in-person tours follows the successful launch of live virtual tours in August 2022, with over 4000 people signing up for the online experience so far. Those who are not in Sydney will still be able to join virtual tours twice a week on Mondays and Fridays and will get a look at the Sydney fulfilment centre, as well as crossing live to sites in the United States, United Kingdom, Germany and Italy.

Amazon Australia Director of Operations Mindy Espidio-Garcia says, “Tours provide customers with an opportunity to learn how their orders are fulfilled and meet some of the team who make it happen. Australians who joined virtual tours said they found the tours insightful and had a deeper appreciation of what happens behinds the scenes of their orders. We’re excited to be able to open our doors and welcome our local community to visit in person to see some of the technology and people who make it all happen. For our talented workforce, we’re really excited to give their local community a glimpse of how the magic happens!”

The Tour Guide based at Amazon’s Sydney robotics fulfilment centre and Kemps Creek local, Joshua Dawe is looking forward to hosting not only members of the public, but also his five children on a tour of Amazon Australia’s largest site.

In-person tours will operate four days a week in Kemps Creek and run for 60 – 90 minutes from 1:15pm on Mondays and Fridays, and 11:30am on Tuesdays and Thursdays. Registration is essential for the tours.

Tours will operate in groups of 15 pax, with kids from the age of six years being able to attend with an adult. “The safety of our guests is our priority, and will be asked to wear flat, closed-heel shoes and long hair must be pulled at or above shoulder length. And for any guests with hearing impairment, sign language support is available.”

Australians can book an in-person tours via Or for virtual tours, bookings can be made via

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