Retail World Editor

ALDI bags fourth Canstar Blue award in five years

ALDI has won its fourth Canstar Blue Most Satisfied Customers Award in the Supermarket category for 2018. The low-cost retailer topped the field for overall customer satisfaction, value for money, private-label products and special buys. It also scored five stars for store layout and presentation. The company says its customers …

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A golden night for Accredited Distributors

Accredited Distributors hosted its yearly trade show earlier this month, attracting more than 1250 attendees. About 70 exhibitors showcased their product ranges, new lines and show offers at Melbourne’s Etihad Stadium. According to Accredited, the samples, food and refreshments were plentiful. Exhibitors all agreed the trade show was a successful …

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Shopper Media Group to partner with Mist

Out-of-home media business Shopper Media Group is teaming up with the artificial intelligence-powered wireless network, Mist. Together they will offer wifi, analytics and location-based services across the company’s portfolio of Australian shopping centres. Shopper Media Group says that by deploying Mist’s Learning Wireless Network in conjunction with Smartlite digital displays, …

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McCain Foods offers slow cooked meals – fast

McCain Foods is launching a new range of Slow Cooked Meals to bring “convenience to comforting slow cooked meats and root vegetables”. The slow cooked meal is back in fashion. But McCain’s researchers have discovered that more Australians want to enjoy a faster slow cooked meal – “a meal that …

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Trolley-collecting operator faces penalties of $130,000

The Fair Work Ombudsman (FWO) has secured more than $130,000 in penalties against a Victorian trolley-collecting operator. The operator was deemed to have caused “financial and emotional hardship” to three workers by sacking them – then refusing to pay unfair-dismissal compensation. Victorian man William Collen Hancock has provided trolley-collecting services …

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Amazon Prime Day attracts ‘record’ customers

Amazon claims record numbers of customers visited amazon.com.au on Amazon Prime Day, its “exclusive shopping event for Prime members”. Amazon says July 16 and 17 were the biggest two days of sales for Amazon Australia since it opened Retail and Marketplace in December 2017. “Prime only recently launched in Australia, …

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Nine in ten Aussies don’t understand use of personal data

More than 90 per cent of Australians “lack understanding” of how leading apps use their personal data, according to new research. The ‘Privacy Report’ by Roy Morgan explores Australians’ attitudes towards privacy in the online world. It shows that while Australians are concerned about how their personal data is used, …

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Coles commits to ‘game-changing’ Sydney community

Coles and Liquorland are the first retailers to commit to Ed.Square, a new community in south-west Sydney. Frasers Property’s leasing campaign for the “game-changing” Ed.Square project in Edmondson Park now moves into full swing. Future residents will have a 4,181sqm Coles supermarket and 166sqm Liquorland within walking distance of their …

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Lush launches $2m back-pay scheme after payroll failure

Cosmetics retailer Lush Australia has announced a $2 million national back-pay scheme after discovering serious payroll-system errors. The errors are said to date back to the introduction of Modern Awards in 2010. Lush Australia Director Peta Granger says external audits will take some months to complete – but that early …

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Points are in the bag for Woolies and Coles customers

Customers who bring their own reusable bags when shopping at Woolworths or Coles will earn bonus points for their eco efforts via the supermarkets respective loyalty programs. Woolworths customers will earn two Rewards points for every shopping bag they bring with them to use in-store – for up to 30 …

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