Retail World Editor

Transform the customer experience in six steps

Customer expectations of service and experience are getting higher all the time. How can businesses keep up? Organisations are beginning to understand the crucial importance of delivering exceptional customer experiences, says the company. So they need to understand how the business can transform the customer experience in a realistic, measurable …

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How you can avoid fake invoice scams

Cybercriminals are targeting businesses with a new scam that uses fake invoices to trick the business into paying money. Because the invoices look convincing and arrive from a legitimate-looking email address, busy finance teams can struggle to distinguish them. Worryingly, this type of scam is on the rise. According to …

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Not so magnificent seven: why Aussie businesses fail

Global risk-management provider SAI Global has revealed the most common reasons Aussie businesses come up short. Principal Advisor in Business Improvement at SAI Global David Smith carries out training and certification for organisations seeking to meet the ISO 9001 Standard for quality management systems. He said: “Organisations that use our …

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UK supermarkets unpack plans for a plastic-free future

Morrisons will become the first British supermarket to roll out plastic-free fruit and veg areas in many of its stores. Customers will be able to choose from up to 127 varieties of fruit and veg. They’ll then be able to buy them loose or put them in recyclable paper bags. …

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Woolworths to trial new 2D barcodes to cut food waste

Woolworths will become the first Australian supermarket to trial data-embedded (or 2D) barcodes from August. The supermarket says the new barcodes could reduce the millions of tonnes of food waste in Australia each year and eliminate the risk of customers buying expired products. They could also be useful in the …

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Supermarkets battling Priceline for cosmetics market share

Supermarkets and Priceline are doing battle for the Australian cosmetics market, says Roy Morgan – and Priceline is gaining the edge. According to Roy Morgan’s latest data, Priceline has continued to grow its market share. Now, almost one in four Australian women (23.3 per cent) who buy cosmetics buy from …

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