Coles has announced plans for a new one-stop supplier platform that will transform how the retailer collaborates with suppliers
The new platform will be powered by Salesforce, a global CRM leader, and is said to “leverage technology” to make it faster and easier for suppliers and Coles to collaborate.
Coles says the platform will enable greater levels of self service, standardisation and improved end-to-end experiences, with suppliers able to get a holistic view of their relationship and product performance within Coles stores.
For thousands of Australian and international supplier partners working across the various Coles Group brands, the supplier platform will act as a single point of contact into Coles.
Coles Chief Executive, Commercial & Express Greg Davis says the new supplier platform will transform how Coles “wins together” with its valued suppliers now and into the future.
“Strong partnerships with our suppliers are integral to achieving our ambitions,” Mr Davis says.
“This investment represents our commitment to build stronger supplier partnerships, leveraging best in class technology to become more connected than ever before, making it easier for us to exchange information and work more collaboratively in real time on an integrated one-stop-shop platform.”
Salesforce Area Vice President, Retail and Consumer Goods, Jo Gaines said, “We’re proud to work with Coles to enable their team to better respond to the dynamic requirements of its supplier network, simplify how they engage with one another and boost productivity.”