Coles launches new team member platform

Coles is hoping to transform the way its 122,000 team members interact with each other and the company with the introduction of its new team member platform.

Coles’ Team Member Engagement Platform will be a “richly featured, but simple to use and secure solution” built using Microsoft 365.

It will allow people to streamline everything from managing their rosters and swapping shifts to accessing payslips or procedure manuals. The platform will also help Coles pass on important information to all team members and provide a single source of information about products and processes.

“We’ve listened to our team and worked with Microsoft to develop the new platform that will provide a simple, secure way to connect, to swap shifts, check payslips, and access internal communications, procedures and training solutions that our team members use each day to do their jobs so well,” says Coles Executive General Manager of Central Operations and Transformation Kevin Gunn.

Designed to enhance both corporate and peer-to-peer connections, the platform will:

  • Enhance communications to and between team members
  • Simplify information access through a team member portal
  • Drive smarter scheduling across the business
  • Streamline team member training and onboarding

“We are delighted to work with Coles on this important initiative that will simplify frontline team members’ lives and ensure everyone has access to the information they need to do their job when and where they need it,” says Microsoft Australia & New Zealand Managing Director Steven Worrall.

“Azure and Teams are delivering significant benefits already to Coles and this roadmap points the way to a streamlined modern workplace benefitting all team members, ensuring they have all they need to deliver exceptional customer value.”

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