Sunday, May 26, 2024

Coles using Cradlepoint to mitigate network downtime

Coles Group is implementing Cradlepoint NetCloud to deploy cellular networking services across its stores, distribution network, and for out-of-band access to key network infrastructure.

By leveraging Cradlepoint’s 5G services, the retailer will take advantage of “flexible connectivity” solutions as part of its broader technology-led transformation.

Coles is modernising its supply chain through the development of two automated distribution centres with global logistics automation leader Witron.

WAN outages at any Coles site can impact the ability to trade. As such, the retailer needed a failover solution to mitigate network downtime.

In the event of losing wired WAN services to a Coles store, Cradlepoint says it’s enabling “reliable connectivity” using 5G to run all store operations including point of sale systems, loyalty programs, stock control, and all back of house activities.

Coles chose the Cradlepoint W1850 and W2005 5G Adapters in its supermarkets and DCs. According to Cradlepoint, its out-of-band management capabilities gives Coles’ IT team the ability to access and troubleshoot a problematic store router over the air without having to deploy IT personnel to the site.

“The speed of connectivity, centralised management, agility, and out-of-band access that we’re able to achieve with Cradlepoint 5G solutions across our stores and new DCs, ensures constant service delivery to our customers,” says Coles Group General Manager, Technology Services & Commercial Chrissy Chu.

“We also have round the clock visibility into the status of our back-up links, which optimises maintenance effort for our technical teams.

“The Cradlepoint solution is an integral part of our success in meeting our digital transformation objectives.”

Cradlepoint Asia Pacific Senior Vice President Nathan McGregor adds: “Reliable and agile network connectivity is fundamental for every aspect of retail operations today. Cradlepoint’s NetCloud Service harnesses the power of 4G and 5G to not only connect everything inside stores, enhance customer experience, and maintain a competitive edge, but also provide a reliable safety net for retailers in the event of outage.”

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