Online shoppers want retailers to offer click & collect

Consumers are longing for convenience, with new research finding that 54% of online shoppers want retailers to deliver parcels to after-hours location hubs.

Parcel pick-up and drop-off (PUDO) network Hubbed’s Click & Collect plugins, enables retailers to give customers a choice to have their parcels delivered to more than 2000 collection points directly from their shopping carts.

This includes BP service stations, 7-Eleven outlets and other convenience stores, major retail chains, such as Repco and National Storage, as well as local newsagents and pharmacies – many of which are open 24-hours, seven days a week.

The Hubbed survey found that click and collect is among the top three retailer offerings that would motivate consumers to shop more online (54% of respondents). Free shipping would motivate 74% of Australians to shop online more often, and improved website experience with more in-depth descriptions, images or videos of products would motivate 54% to shop more online.

“We are not surprised with the survey results, as they are about the growing demand of click and collect within our network, by providing our plugins to the major eCommerce platforms, we can now extend our click and collect services directly to online merchants,” says CEO and Founder of Hubbed, David McLean.

A spokesperson from BP says, “At BP, we have been using the Hubbed Click and Collect technology solution in our Shopify online store which enables interested customers to direct their parcels to BP locations nationwide for convenience in collection.

“The process of collection is straight forward with customers being correctly notified of the status of their parcels and collection details.”


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