City Facilities Management has entered a 10-year agreement with Coles, building on a 17-year partnership.

According to City, its reappointment reflects Coles’ confidence in the company’s proven track record of high-quality, reliable, and innovative facilities management solutions tailored to the unique needs of the retailer’s national retail and supply chain network.

Under the agreement, City will deliver integrated end-to-end facilities management, engineering services, and technical procurement to Coles supermarkets, distribution centres, and Liquorland stores across Australia.

The services span building-related maintenance including refrigeration and air conditioning, electrical works, building works, plumbing, and energy optimisation. The new agreement is promoted as marking a “renewed era of collaboration”, with a strong focus on advancing the retail experience for customers and store team members through investment in innovative technologies, strategic asset management, and a customer-first approach.

Bill Aggelis, Director of FM Operations & Engineering at City, says the company is incredibly proud to extend this long-standing partnership with Coles, a relationship built on mutual trust and a relentless focus on operational excellence.

“Over the past 17 years, our collaboration has evolved alongside the changing needs of Australia’s retail sector, supporting Coles through times of expansion and transformation,” he says.  

“This new agreement marks the next step in our commitment to provide integrated facilities management and engineering services, ensuring efficient retail environments for both Coles’ customers and store and distribution centre teams and further strengthening our position as a world leader in the retail FM sector.”

Stephen Vella, Head of Engineering, Maintenance and Facilities at Coles, says the retailer’s supplier partners play a crucial role in its promise to help Australians eat and live better every day.

“City’s high quality, reliable support for our stores and supply chain sites helps make sure we can offer our customers a shopping experience they can depend on,” he says.

“Building on our 17-year partnership, Coles and City will continue our shared dedication to best-in-class facilities management, including new investments in technology and store support.”