Tesco to cut 800 jobs in reducing hierarchy

Giant retailer Tesco has eliminated three management roles within its UK business structure, which it says will involve a net 800 job losses.

The role of people manager has been removed from 757 large stores, including all Extra and Superstores outlets and some larger Metro stores.

The role of compliance manager has been removed in 667 large stores and seven fulfilment centres, affecting the largest 226 Extra stores.

The role of customer experience manager, present in 226 stores, has also been removed, giving line managers more direct accountability for customer service, in line with all other Tesco stores.

The changes have affected 1,700 employees, who are being supported to find alternative roles within Tesco wherever possible.

Tesco says an additional 900 roles have been created as ‘people partners’, ‘learning partners’ and ‘colleague relations partners’ across sites in distribution, retail and fulfilment, while a new ‘colleague administration’ role has been created to support management teams in each large store and fulfilment centre.

“These changes remove complexity and will deliver a simpler, more helpful experience for colleagues and customers,” Tesco UK and ROI CEO Matt Davies said. “We recognise these are difficult changes to make, but they are necessary to ensure our business remains competitive and set up for the future.

“Our priority now is to support affected colleagues through these changes in any way we can. We hope to retain as many colleagues as possible in the new roles we have created and in the vacancies we currently have available.”

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