AliExpress has rolled out its first Price Match Guarantee in Australia, coinciding with the platform’s annual winter sale.

The new guarantee is designed to give customers the assurance that if they find a lower price on eligible items elsewhere within the guarantee period, AliExpress will refund the difference.

Launching alongside the retailer’s winter sale, customers can enjoy discounts across a wide range of categories, including:

• ‘Bundle Deals’ where customers can purchase three items and enjoy free shipping
• ‘Super Deals’ with discounts of up to 70% off
• ‘Big Save Deals’ that provide Australians with “affordable access to the products they need and want, without compromising on quality”. 

“We’re thrilled to introduce our Price Match Guarantee alongside our winter sale, at a time when rising cost-of-living pressures mean getting the best deal matters more than ever,” says AliExpress ANZ Country Manager Alfy Zhang.

“This guarantee gives Australian shoppers the confidence and peace of mind that they’re always getting the best deal with us, helping stretch every dollar further when it matters most.”

AliExpress says it has leveraged AI-driven insights to curate winter sale offers that respond directly to consumer demand, from home comforts that help people stay warm without excessive heating costs, to outdoor and sports gear that supports more affordable leisure activities.

The Price Match Guarantee applies to eligible products marked with the dedicated logo and allows comparisons against “trusted” platforms, including Amazon, Kmart, Kogan and Bunnings. 

To claim a refund under the Price Match Guarantee, customers need to submit a request via their AliExpress account by navigating to ‘My Orders’, selecting the relevant order, then choosing ‘Order Services’ and ‘Best Price Guarantee’ before applying. Once the lower price is verified, the difference is refunded directly to the customer.