Retail World Editor

MLA springs into action with new marketing campaign

Meat & Livestock Australia (MLA) has launched its spring marketing campaign for lamb. The campaign features the new brand platform ‘Share the Lamb’. According to the MLA, it sets out to “celebrate and champion lamb’s long history of bringing Australians together while actively inviting people to connect over a delicious …

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Scammers steal loyalty points from Woolworths customers

Woolworths has warned customers that digital fraudsters may have stolen their loyalty points in a nationwide scam. The Woolworths Rewards program allows customers who collect points to turn them into cash discounts or Quantas points. Eligible stores include Woolworths supermarkets, BWS and BIG W. Yesterday, a Woolworths spokesperson said scammers had …

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Aussie consumer digital trust ‘lowest in the world’

US software company CA Technologies has found a “significant gap” between consumer and business perceptions on digital trust. Its report, ‘Global State of Digital Trust Survey and Index 2018’, surveyed consumers, cybersecurity professionals and business executives. It highlights consumers’ lack of confidence in the way organisations collect, store and use …

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Retail spending improves – but only thanks to piggy banks

Retail spending has improved in 2017-18, but only because consumers dipped into their savings, according to Deloitte Access Economics. The background picture is that household budgets remained under pressure owing to continuing subdued wage growth and non-discretionary price rises. According to Deloitte Access Economics’ latest quarterly Retail Forecasts subscriber report …

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Fine Food Australia names best new products

Fine Food Australia named its best New Retail Products this week. The triumphant products were Chan’s Yum Cha at Home Prawn Hargow (top) and Vegetarian Shiitake Dumplings by Tasman Foods (bottom). Retail World Editor Hailey Settineri judged the award. She said each winning product shows the brand being able to …

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Sabotaged strawberries recalled across East Coast

Punnets of strawberries sabotaged with sewing needles have been recalled to protect consumers after a Queensland man was hospitalised. The affected brands are Berry Obsession and Berrylicious strawberries bought in Queensland, NSW and Victoria. The recall was issued yesterday. ‘Swallows half a sewing needle’ Queenslander Hoani Hearne, 21, found a …

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New partnership to shake up Aussie drinks industry

GS1 Australia and the Drinks Association have announced a new strategic partnership. The partnership will drive industry-standards development and adoption to improve business and supply-chain efficiency in the drinks industry. “We’re delighted to be working with the Drinks Association for the benefit of members, many of whom have membership in …

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Woolworths Group top for ‘diversity and inclusion’

Woolworths Group is Australia’s top company according to Thomson Reuters’ 2018 Diversity & Inclusion (D&I) Index. It also ranked 14th globally, the index found. The D&I Index ranks the top 100 publicly traded companies out of more than 7,000 around the world. It measures 24 metrics across four key categories: …

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Costco top for ‘customer satisfaction’

Costco is Australia’s leading discount department store, according to new research from Roy Morgan. But it faced stiff competition. Its ‘Discount Department Store Satisfaction Report’ found that Costco had a customer-satisfaction rating of 88.6 per cent in July. This put Costco narrowly ahead of rivals Target on 88.5 per cent …

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SMBs could save money through accounting automation

Many small- to medium-sized businesses (SMBs) could save money by switching to automated accounts payable processes, says SAP Concur. SMBs are losing money, it says, because of “preventable mismanaged manual invoice practices”. These include poor accounts payable (AP) processes and accidental duplicate invoicing. These processes create unnecessary expenses around fixing …

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