Ombudsman & Aus Post discuss perishable goods delivery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met with Australia Post to work on a solution in regard to delivering perishable goods.

Their aim, to help support small business food producers.

Mr Billson says the first meeting was productive and is looking forward to working closely with Australia Post.

“My office has made it clear to Australia Post that many small business food producers, especially those in regional areas, are reliant on the continuation of postage services to fulfil their orders,” Mr Billson says.

“Australia Post has demonstrated a willingness to work through issues in its delivery network, including ongoing discussions with industry regulators. My state-based Small Business Commissioner colleagues are also well-placed to play a key role in this problem-solving process. [Even] if it is a matter of complex and differing food regulation requirements across the states.”

Mr Billson outlines their next steps which include identifying case studies, “…finalising plans for consultation and forming an industry working forum to meet in May. Ensuring regulatory bodies, government agencies and e-commerce representatives are at the table to work towards a resolution to this important issue is necessary.

“In the meantime, my office is encouraging small business food producers who rely on Australia Post’s delivery services, to get in contact with my office. We want to make sure they are a meaningful part of this conversation.

“Ultimately, this thorough consultation process is both about resolving the issues Australia Post identifies as well as ensuring essential services such as postage of goods are meeting the needs of small business food producers.”

Small business food producers can e-mail advocacy@asbfeo.gov.au.

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